Uptime Guarantee

This Service Level Agreement (SLA) covers the availability and uptime of all our hosting Services.

 

Coverage

This SLA applies to any Hosting Customer in good financial standing with Xpress Hosting UK at the time of a service outage.

 

Specifications

Xpress Hosting strives to have the content of all your web sites (which are being served by Xpress Designs) available for HTTP access by any party in the world 99.9% of the time.

 

Service outage (unavailability) is defined as 100% packet loss from Xpress Hosting UK to its backbone providers. Credits are only available in the event of 100% packet loss.